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Frequently Asked Questions
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Our outfits are designed to accommodate alterations, with extra fabric available for adjustments.
Yes, all of our outfits have at least 2 inches of fabric for alterations. If your size is not available in an outfit, we recommend sizing up and altering the outfit.
Your order will be dispatched within 48 hours. Orders placed Monday-Friday before 12 pm PST will ship the same day. After 12 pm PST, they will ship the next business day. Orders placed Friday after 12 pm, Saturday & Sunday will ship out the following business day.
Once your order has been processed, you will receive an email with tracking information including the tracking number.
Once an order has been processed, it cannot be cancelled or changed.
Dry clean is recommended to preserve the fabric and embroidery.
We proudly ship worldwide.
We will accept returns within 45 days for a full refund. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help. A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund. The following items cannot be returned or exchanged: jewellery, accessories and cosmetic products.Items must be returned unworn, unwashed, undamaged, unaltered, unused, and with all original tags attached. Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes. Please be careful of makeup or deodorant rubbing off on the garment.